Once an order is confirmed, we will not accept return, refund requests or any cancellation.

We don’t accept any returns once the order is delivered.

Refunds at Hill Harvest online shop, are subject to the following conditions - 

• If the product is unavailable and the payment was already made. 

• If the product was damaged on delivery. Customers may be asked to share a picture or video of the damaged product and other information about the order. We need to be notified of spoilage of product within 2 days from delivery date via email to kaafaltreeproducts@gmail.com

• We will be unable to accept returns due to variance in taste, texture, colour or aroma. This is because our products are completely natural and made mostly by hand so no two batches will be identical. No compromise is made in the natural production process, use of best and natural ingredients and we will ensure that maximum nutritional value is retained.

• If the product was lost in transit, and the delivery remained incomplete. We need to be notified of missing product within 2 days from the delivery date via email to kaafaltreeproducts@gmail.com. In the email please mention the order number, image of the invoice, outer box image and clear images of the opened box with all items received.
   

Kaafal Tree Products Partmership firm – “Hill Harvest” reserves the right to cancel any order, for any reason. We may also require additional information to process your order. You will be notified in case your order, or a portion of your order is cancelled. If your order is cancelled, after your credit/debit card has been charged, you will receive the refund in 5-7 working days. 

In case of any dispute we will be happy to find an amicable solution that is favourable to all the parties.

Your emails are important to us and in case of any question reach us at kaafaltreeproducts@gmail.com, we will respond to you as soon as we can.